Privacy Policy

At Nucleus Align, we know that privacy and security are the foundation of a trusted partnership in healthcare. This policy explains how we handle your information and the steps we take to protect your data.

Mobile Information and SMS

We respect your communication preferences. No mobile information will be shared with third parties for marketing or promotional purposes. This excludes text message originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Information We Collect

We collect personally identifiable information in a transparent way. We will always be clear about what we are asking for and why we need it. This typically includes:

• Your name and email address
• Phone number
• Practice name and size
• City and state

Any other details you choose to share regarding your practice needs

We only collect the information necessary to provide you with the specific services and offers you are interested in.

What We Do Not Collect

As part of our commitment to your privacy, we do not gather sensitive personal information related to:

• Racial or ethnic background
• Religious or philosophical convictions
• Genetic or biometric data

Electronic Health Records (EHR) Access

To provide our Revenue Cycle Management services, we may require access to your Electronic Health Records (EHR). In these cases, we may request your Practice ID or specific account access. Please be assured that any information accessed this way is treated with the highest level of confidentiality and is used strictly for the purpose of providing our services to you. We understand the sensitive nature of EHRs and are committed to protecting them at all times.

Technical and Browsing Data

When you visit our website, we may collect technical data to help improve your experience. This includes:

• The type of browser and operating system you use
• The specific pages you visit on our site
• The time and date of your visit
• Your IP address
• General patterns regarding how you search or browse our site

How We Use Your Information

Nucleus Align uses your information solely to improve our website functionality, enhance your experience, and provide better service. Specific uses include:

• Sending personal or promotional updates regarding our services
• Preventing fraudulent or unauthorized activities
• Introducing new features or service offers
• Communicating directly with you regarding updates or customer service needs

Legal Matters and Disclosure

We take your security very seriously. In the event of a legal matter, such as fraud or criminal activity, we reserve the right to provide pertinent information to the concerned parties or authorities. We will only disclose information as required by law and will always take every possible step to protect your privacy to the fullest extent allowed.

Policy Changes

If laws, rules, or healthcare standards change at the state or federal level, we reserve the right to update this policy. We will keep our clients informed of any significant changes to ensure you always know how your information is being protected.