Frequently Asked Questions

Most practices start seeing a noticeable improvement in their cash flow within the first 30 to 60 days. The first month is usually focused on cleaning up your “claims scrub” process to make sure we aren’t sending out easy-to-fix errors. Once we start clearing out your old A/R backlog and getting your “clean claim” rate above 98%, you’ll see the revenue stabilize and grow.

No, you don’t. We pride ourselves on being software-agnostic. Whether you use Athena, eClinicalWorks, Epic, or a smaller specialty-specific platform, our team logs directly into your existing system. This means no expensive migrations for you and no learning curve for your clinical staff.

We don’t just “resubmit and hope.” When a denial comes in, our specialists dig into the specific reason—whether it’s a medical necessity issue, a missing modifier, or a payer error. We handle the entire appeal process, including gathering the necessary clinical notes and staying on the phone with the insurance company until the claim is resolved and paid.

Absolutely. You own your data, and we provide you with a transparent “window” into everything we do. You’ll have real-time access to your billing dashboard, and we’ll sit down with you for a monthly review to go over your KPIs, aged A/R, and total collections. You’ll always know exactly where your money is.

Insurance credentialing is notoriously slow, but we do everything possible to speed it up. Generally, it takes between 90 and 120 days depending on the payer. We handle all the heavy lifting—gathering your documents, submitting the applications, and doing the constant follow-ups—so your providers can start seeing in-network patients as soon as possible.

We treat your data security as our top priority. Our entire workflow is 100% HIPAA and OIG compliant. We use enterprise-grade encryption for all data transfers, and every member of our team undergoes regular compliance training. We also sign a formal Business Associate Agreement (BAA) to ensure your practice is legally protected at all times.

We believe in a “performance-based” model. Instead of charging high flat fees, we typically work on a small percentage of the revenue we actually collect for you. This means we only get paid when you get paid. It keeps our goals perfectly aligned with yours: we want to maximize your revenue and minimize your denials.